Fees & Billing

• We are a private billing practice
• Standard consult from $96 | Long consult from $162
• Medicare rebates apply
• Full fee schedule available at reception

How We Manage Your Health Information

• Your health information is protected by law
• We only share information with your consent
• Full privacy policy available at reception
• Questions? Ask reception

After-Hours Care (13SICK)

• For emergencies, call 000
• Weekdays from 6pm | Saturdays from 12pm
• Sundays & Public Holidays: All Day
• Face to Face or Telehealth appointments
• Book at 13sick.com.au or call 13 74 25

Results & Communication

• We review all results
• We will contact you if follow-up is required
• Contact via phone, SMS, or letter
• Please keep your contact details up to date
• To update your details, ask reception

Interpreter Services

• Free interpreter service available on request
• Auslan interpreters available
• Please let reception know when booking

Feedback & Complaints

• Tell us what worked and what didn't
• Speak with Practice Manager or complete feedback form
• We publish "You said / We did" updates
• Zero tolerance for aggression or abuse
• Feedback forms available at reception

You Said, We Did

You Said, We Did

Services We Provide

• General health & family medicine for all ages
• Preventive care, screenings & vaccinations
• Women's health, children's health & mental health
• Chronic disease management & workplace health
• Minor procedures, wound care & clinical services

Hand Hygiene

• Wet hands with running water
• Soap your hands and lather up
• Rub all over your hands, including your wrists, and between your fingers and thumbs, for 20 seconds
• Rinse hands under running water
• Dry hands using paper towel

Book Your Appointment

• Book online 24/7 at hotdoc.com.au
• Or ask reception
• New patients welcome
• Please arrive 10 minutes early for registration

Our Practitioners

• Dr. Daniel Buckingham - FRACGP, MBBS, BSoc
• Dr. Nirusha Weultjes - FRACGP, MBBS, DipCH
• Dr. Yi "Si Si" Zhou - FRACGP, BMed/MD, DCH
• All welcoming new patients
• Book online at hotdoc.com.au or ask reception

Appointment Types Available

• Standard Consults: Short (<6 min), Standard (6-19 min), Long (20-39 min)
• Telehealth, Antenatal, Mental Health & Chronic Disease Plans
• Workers Compensation & Driving Medicals
• Immunisations, Iron Infusions & Cervical Screening
• Lumara Menopause Clinic with Dr. Nirusha

Follow Us on Social Media

• Instagram: @heliosmedicalrooms
• Facebook: @Helios Medical Rooms - Unanderra
• Stay updated with health tips and practice news

Prefer a Hardcopy?

• See our printed documents on the information desk below
• Patient Feedback Form
• MyMedicare Registration Form
• Patient Information Sheet
• Privacy Policy

Notify Staff of Urgent Symptoms

• Please advise staff immediately if you experience:
• Chest pain or difficulty breathing
• Facial swelling, rash, or limb weakness
• Collapse or altered consciousness
• Extensive burns

We Welcome Everyone

• We are committed to providing inclusive healthcare
• All patients are treated with dignity and respect
• Culturally safe care for all backgrounds

Transfer of Medical Records

• Would you like your records transferred to our practice?
• Records can be transferred electronically between clinics
• Please speak to reception to organise a formal request

Register for MyMedicare Today!

• Free & voluntary for anyone with Medicare or DVA card
• Stronger links with your GP leads to better health outcomes
• Access to new benefits for you and your healthcare team
• Register through MyGov online or app
• Paper forms available at the information desk

Heidi AI Care Partner

• Heidi helps clinicians by automating admin work
• Documentation, form filling, and task management
• Allows clinicians to focus more on patients
• Some of our clinicians use Heidi
• We will always ask for your consent before use

Keep Your Details Up to Date

• Please let reception know if any details have changed
• Address, phone number, email address
• Medicare card details
• Emergency contact information
• Accurate details help us provide better care

Respiratory Hygiene

• Cover your mouth and nose when coughing or sneezing
• Use a tissue or your elbow, not your hands
• Dispose of tissues immediately in the bin
• Wash or sanitise your hands afterwards
• Masks available at reception if you have symptoms

Hand Hygiene Saves Lives

• Wash hands before and after eating
• After using the bathroom
• After coughing, sneezing, or blowing your nose
• Hand sanitiser available throughout the clinic
• See our step-by-step guide on display

Feeling Unwell or Overwhelmed?

• Ask staff to show you to our private consult room
• A designated space to relax if you are distressed
• Baby changing facilities also available

Lumara Menopause Clinic

• Expert menopause care, tailored for you
• Medical support for perimenopause & menopause
• Evidence-based holistic care by Dr. Nirusha Weultjes
• Addressing physical, emotional, and mental wellbeing
• Book your consultation today

Aboriginal & Torres Strait Islander Health Assessment

• Bulk billed, comprehensive annual health check
• With our registered nurse and your preferred GP
• Dedicated time to assess your overall health
• Identify concerns and establish tailored treatment plans
• Book your assessment today

Health Assessments: Ages 45-49 & 75+

• Bulk billed, comprehensive annual health check
• With our registered nurse and your preferred GP
• Dedicated time to assess your overall health
• Identify concerns and establish tailored treatment plans
• Book your assessment today

You Said, We Did

You Said, We Did

Measles Awareness

• Measles is a highly contagious viral illness
• Symptoms: fever, severe cough, red eyes, blotchy rash
• Complications include pneumonia and brain inflammation
• Vaccination is the best way to prevent measles
• Suspect measles? Call us immediately — do not walk in